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Cookie Policy

Cookies, clearly explained.

This policy explains what cookies Solar CRM uses, why we use them, and exactly how you can manage or opt out of each category.

Last updated: 1 June 2025Effective immediately upon publishing

Key highlights

Essential only by default

We only load non-essential cookies after you give explicit consent via our cookie banner.

Easy opt-out

Change your cookie preferences at any time via our cookie settings panel or browser settings.

GDPR & ePrivacy compliant

Our consent mechanism meets GDPR, the EU ePrivacy Directive, and Indian IT Act requirements.

4 cookie categories

Essential, Analytics, Marketing and Preference cookies β€” each clearly explained.

01

What are cookies?

Cookies are small text files placed on your device (computer, tablet or smartphone) when you visit a website. They help websites remember information about your visit β€” such as your language preference or login session β€” to make your next visit easier and the site more useful.

Similar technologies include local storage, session storage, and pixel tags (also called web beacons). This policy covers all of these technologies collectively.

02

How Solar CRM uses cookies

We use cookies across two contexts:

  • Marketing website (getsolarcrm.com) β€” to understand visitor behaviour and serve relevant advertising.
  • Application (app.getsolarcrm.com) β€” to maintain your authenticated session and personalise your experience.

We classify our cookies into four categories, described in detail below.

03

Essential cookies

These cookies are strictly necessary for the website to function. They cannot be switched off without breaking core functionality. They do not store personally identifiable information.

Cookie namePurposeDuration
__crm_sessionMaintains your authenticated sessionSession
__crm_csrfCSRF attack prevention tokenSession
__crm_cookie_consentStores your cookie consent choices1 year
__cf_bmCloudflare bot management30 minutes
Essential cookies do not require consent and are always active when you use Solar CRM.
04

Analytics cookies

Analytics cookies help us understand how visitors interact with our website. All data is aggregated and anonymised β€” we cannot identify you individually from analytics data.

Cookie / TechnologyProviderPurposeDuration
mp_*MixpanelProduct analytics β€” page views, feature usage, funnel analysis1 year
_ga, _ga_*Google AnalyticsWebsite traffic analysis2 years
_gidGoogle AnalyticsDistinguish users within a 24-hour window24 hours

Opt-out: You can disable analytics cookies via our cookie banner. You can also install the Google Analytics opt-out browser add-on.

05

Marketing cookies

Marketing cookies are used to deliver relevant advertising and to measure the effectiveness of our campaigns. These are set by us and our advertising partners.

Cookie / TechnologyProviderPurposeDuration
_gcl_auGoogle AdsConversion tracking and remarketing90 days
_fbpMeta (Facebook)Facebook pixel β€” ad performance measurement90 days
li_fat_idLinkedInLinkedIn Insight Tag β€” B2B ad targeting30 days

Opt-out: Marketing cookies require your explicit consent. You can withdraw consent at any time via our cookie settings panel. You can also opt out of personalised Google advertising at adssettings.google.com.

06

Preference cookies

Preference cookies remember your settings and choices to provide a more personalised experience.

Cookie namePurposeDuration
__crm_localeYour preferred language1 year
__crm_timezoneYour timezone setting1 year
__crm_themeLight/dark mode preference1 year
__crm_sidebarSidebar collapsed/expanded state1 year

Disabling preference cookies means you may need to re-enter your preferences on each visit.

07

Managing your cookie preferences

You have several ways to manage cookies:

1. Cookie settings panel

Click the cookie icon in the bottom-left corner of any page on getsolarcrm.com at any time to open our cookie settings panel and update your preferences.

2. Browser settings

You can set your browser to block or delete cookies. Here are links to cookie management instructions for common browsers:

Note: Blocking essential cookies will break your ability to log in and use the Solar CRM application.

3. Industry opt-out tools

08

Third-party cookies

Some features on our website may embed content from third-party services (e.g. YouTube videos, Twitter embeds, Google Maps). These third parties may set their own cookies when their content is loaded. We do not control these cookies and recommend reviewing their respective privacy and cookie policies:

09

Cookie retention periods

Cookies are stored for the durations listed in the tables above. Session cookies are deleted when you close your browser. Persistent cookies remain until their expiry date or until you delete them manually.

Your cookie consent choice (stored in __crm_cookie_consent) is valid for 12 months, after which we will ask for your consent again.

10

Changes to this policy

We may update this Cookie Policy to reflect changes in the cookies we use or for regulatory reasons. We will notify you of material changes via our cookie banner or email. The β€œLast updated” date at the top of this page reflects the most recent revision.

11

Contact us

If you have questions about our use of cookies, please contact:

  • Email: [email protected]
  • Post: Solar CRM Technologies Pvt. Ltd., Koramangala, Bengaluru 560034, Karnataka, India.
This document was last updated on 1 June 2025. If you have any questions or concerns about this policy, please contact us at [email protected] or write to us at Solar CRM Technologies Pvt. Ltd., Koramangala, Bengaluru 560034, Karnataka, India.