Fair terms, clearly written.

These Terms of Service (“Terms”) form a legally binding agreement between you (the “Customer” or “User”) and Solar CRM Technologies Pvt. Ltd. (“Solar CRM”, “we”, “us”). By creating an account or using the Solar CRM platform (“Service”), you confirm that you have read, understood and agree to these Terms, our Privacy Policy, and our Refund Policy.

You must:

• Be at least 18 years old.
• Have the legal authority to enter into contracts on behalf of your organisation.
• Not be barred from receiving services under applicable law.

By using the Service you represent that all conditions above are met.

• You must provide accurate, current and complete information during registration.
• You are responsible for maintaining the confidentiality of your credentials.
• You are responsible for all activity that occurs under your account.
• Notify us immediately at [email protected] if you suspect unauthorised access.
• One person or entity may not maintain more than one free-trial account.

• Paid plans are billed monthly or annually in advance at the prices listed on our Pricing page.
• Annual plans include a 20% discount and a 30-day money-back guarantee.
• Monthly plans may be cancelled at any time; access continues until the end of the current billing period.
• Prices may change with 30 days' written notice.
• Payment is processed via Stripe or Razorpay. Card details are not stored on our servers.
• Overdue invoices may result in service suspension after 7 days' notice.

For refunds, see our Refund Policy.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to any portion of the Service or related systems.
• Transmit viruses, malware or any code of a destructive or disruptive nature.
• Scrape, crawl or index any part of the Service without prior written consent.
• Reverse-engineer, decompile or disassemble any component of the Service.
• Resell or sublicense access to the Service without written authorisation from Solar CRM.
• Use the Service to send spam or unsolicited commercial messages.
• Impersonate any person or entity or misrepresent your affiliation.

You retain all ownership rights to data you upload to the Service (“Customer Data”). You grant Solar CRM a limited licence to store, process and transmit Customer Data solely to provide the Service.

• We will not access Customer Data except to provide support when authorised by you, or when required by law.
• You are responsible for the accuracy, legality and appropriateness of Customer Data.
• You may export your Customer Data at any time from Settings → Export Data.
• After account termination, Customer Data is available for export for 30 days, then deleted.

All software, interfaces, designs, documentation and materials forming part of the Service are owned by Solar CRM or its licensors. Nothing in these Terms transfers any intellectual property rights to you beyond the limited right to use the Service as described herein. You may not copy, modify or create derivative works based on the Service.

Each party agrees to keep confidential any non-public information of the other party received in connection with the Service and to use it only for the purposes of this agreement. This obligation survives termination for 3 years. Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

We target 99.9% monthly uptime for the Solar CRM platform. Planned maintenance is communicated at least 48 hours in advance via email and our status page.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free or free of harmful components.

To the maximum extent permitted by law, Solar CRM's aggregate liability for any claim arising from these Terms or the Service will not exceed the amount you paid us in the 12 months preceding the claim.

Solar CRM will not be liable for indirect, incidental, special, consequential or punitive damages, including lost profits or data, even if advised of the possibility of such damages.

You agree to indemnify, defend and hold harmless Solar CRM and its officers, directors, employees and agents from any claims, liabilities, damages and costs (including reasonable legal fees) arising from (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any third-party rights.

Either party may terminate this agreement at any time:

• You may cancel via Settings → Billing or by emailing [email protected].
• Solar CRM may terminate for cause (e.g. breach of these Terms) with notice.
• Upon termination, your right to access the Service ceases immediately.
• Customer Data will be available for export for 30 days, then permanently deleted.

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India. Before initiating legal proceedings, both parties agree to attempt good-faith resolution for at least 30 days.

We may revise these Terms from time to time. We will provide at least 30 days' notice of material changes via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

• Email: [email protected]
• Post: Solar CRM Technologies Pvt. Ltd., Koramangala, Bengaluru 560034, Karnataka, India.