Straightforward refunds, no hoops.

At Solar CRM, we want you to be completely satisfied with your subscription. This Refund Policy explains the conditions under which refunds or credits are issued and the process to request them.

This policy applies to all subscriptions purchased directly through getsolarcrm.com, processed via Stripe or Razorpay. If you purchased through a reseller or partner, please contact them directly.

If you are on an annual subscription and are not satisfied, you may request a full refund within 30 days of your initial purchase date.

Conditions

• Request must be submitted within 30 calendar days of the original purchase date.
• The guarantee applies to your first annual subscription only. Renewals are not eligible for the 30-day guarantee (see Renewals section).
• Applies to all annual plans: Starter, Growth, and Enterprise.
• No questions asked — you do not need to provide a reason.

What happens after a refund

• Your account will be immediately downgraded to the free tier.
• Your data will be retained for 30 days so you can export it.
• The refund will be issued to your original payment method within 5–7 business days.

Monthly subscriptions do not qualify for refunds. You may cancel at any time:

• Access continues until the end of your current billing period.
• No further charges will be made after cancellation.
• No refund is issued for the unused portion of the current month.

We recommend switching to an annual plan if you intend to use Solar CRM long-term — you save 20% and benefit from the 30-day money-back guarantee.

Annual subscriptions renew automatically unless cancelled at least 24 hours before the renewal date.

• We send a renewal reminder email 14 days before your annual renewal date.
• If you forget to cancel before renewal, contact us within 7 days of the renewal charge and we will issue a full refund as a one-time courtesy.
• After 7 days, renewals are non-refundable.

Upgrades

When you upgrade to a higher plan mid-cycle, we calculate the pro-rata difference for the remaining days and charge only that amount. The upgrade takes effect immediately.

Downgrades

When you downgrade to a lower plan, the change takes effect at the start of your next billing cycle. No refund is issued for the current period, but a credit equal to the unused value of the higher plan will be applied to your account balance.

Plan changes between billing frequencies

Switching from monthly to annual: you will be charged the annual rate immediately and receive a credit for any remaining monthly balance. Switching from annual to monthly is treated as a downgrade.

The following are not eligible for refunds:

• Add-on purchases (e.g. additional user seats added after initial purchase) after 7 days.
• Professional services, onboarding packages, or custom development work once commenced.
• Monthly subscription fees for the current billing period.
• Annual subscriptions after the 30-day guarantee window.
• Accounts terminated for violation of our Terms of Service.
• Fees incurred due to fraudulent or abusive use of the platform.

If a payment fails, we will:

1. Retry the charge automatically (3 attempts over 7 days).
2. Send email notifications for each failed attempt.
3. Suspend the account with a 7-day grace period after the final failed attempt.
4. Permanently cancel the subscription if payment is not resolved within the grace period.

During the grace period, you retain full access to your data and can update your payment method from Settings → Billing.

We encourage you to contact us before initiating a chargeback or payment dispute with your bank or card issuer. We respond to all billing queries within 1 business day and can often resolve issues faster than the chargeback process.

Filing a chargeback without first contacting us may result in immediate account suspension. If a chargeback is found to be invalid, we reserve the right to recover the disputed amount plus any chargeback fees.

To request a refund, please:

1. Email [email protected] from the email address associated with your account.
2. Use the subject line: Refund Request — [your account email].
3. Include your account name, the plan purchased, and the date of purchase.
4. Optionally, tell us why so we can improve.

We aim to process all refund requests within 2 business days of receipt. Once approved, the refund appears on your statement within 5–7 business days depending on your bank.

• Email: [email protected]
• Live chat: available in-app (Mon–Sat, 9 am–8 pm IST)
• Phone (Pro/Enterprise): listed in your account dashboard
• Post: Solar CRM Technologies Pvt. Ltd., Koramangala, Bengaluru 560034, Karnataka, India.